Request for Proposal DISTRICT SERVICE PROVIDER for Jan Suvidha Kendra

Request for Proposal for has been invited by Centre for e-Governance, District e-Governance Society, Uttar Pradesh of various Districts for selection of District Service Providers (DSP) for establishment and operations of Common Service Centers/ Jan Suvidha Kendra in the District.

This Request for Proposal (RFP) is being released by the Centre for e-Governance for the successful operations of the existing 80,000 (approx.) Common Services Centers (CSC’s) also known as Jan Sewa Kendra in all the 75 Districts of Uttar Pradesh.

The successful bidders shall enter into an agreement with the District e-Governance Society after the bid-process completion. The successful bidder shall also abide to open new centers whenever required after approval from DeGS.

Modern administrative systems have become more and more information-based. This has profoundly altered the environment in which Governments, Citizens, and other organizations operate. It has also influenced the way in which new systems are being designed.

Common Service Centers/ Jan Suvidha Kendras are an excellent eGovernance initiative of Govt. of Uttar Pradesh being implemented at each District Level. The initiative is not only giving a practical shape to the Right of the Citizens to receive Government Services near to their home.

These centers are also creating job opportunities for the educated but unemployed youth of the Districts of UP. Common Service Center is a unique public-private partnership program, which gives citizens an opportunity to interact with the Government without coming to any Government office.

The Jan Seva Kendras have been envisioned as the front end delivery points for the
Government, Business and Social Services to all citizens.

As on 1st Jan 2008, Common Service Centers /Jan Seva Kendras> are actively running
and delivering the Government Services in all the districts of Uttar Pradesh. Instead of
coming all the way to the District Office, the citizens can now avail various Government Services at the nearest Jan Seva Kendra itself. Services/ information like Land Records, Employment Information, Caste, Income, and Domicile certificate etc. more than 240 Government services are online now.

To ensure transparency, details of developmental works, ration allotment to fair price shop dealers, money sent to Gram Sabhas etc. are made available to people. The CSC system not only gives citizens an avenue to track the progress on their grievance but also provides the District
Magistrate an effective tool to monitor the performance of various Departments.

CSC also provides details of various Government schemes, Government prescribed forms, details of developmental work in the District, lists of old age pensioners, lists of scholarship beneficiaries, Funds allotted in various Govt schemes, allotment of food grains to kotedars, allotments of funds to gram panchayats etc.


  • To establish Centers/Kiosks for facilitating citizens of urban and rural areas across the District
  • To bring all the Centers under unique set of rules and regulations and manage them under the umbrella of DSP which acts as a bridge between owners of the Centers and District Administration / District e-Governance Society
  • To create proper monitoring mechanism and uniqueness in the charges for opening new centers and renewal of existing Centers,
  • To deliver the Government Services to the urban, semi-urban and rural population through Centers so that they do not have to approach to the District Collectorate, Tehsils, Blocks and other Govt. offices.

The project involves setting up of e-enabled Centers at urban, semi-urban and rural areas of these Districts for delivery of G2C and B2C services to the citizens. These centers will be managed by private partners called as “District Service Provider (DSP)”. The rates of services to be rendered through this system as per the latest GO of the Department of IT & Electronics, Government of Uttar Pradesh are as given below:

Interested bidders may download the Request for Proposal (RFP) from

Tender Fees: INR 20,000/- + 12% GST payable in the form of DD in favour of “District e-Governance Society (DEGS), “DISTRICT NAME”

Bid Security/ EMD: INR 5,00,000/- (Rupees Five Lakhs) in the form of DD/Bank Guarantee in favour of “District e-Governance Society (DEGS), “DISTRICT NAME”. This will be held till the agreement is finalized.

For proposal submission last date and to download the Request for Proposal (RFP) for Districts, click below links: