Key Information at a Glance
| Field | Details |
|---|---|
| State | Madhya Pradesh |
| Issuing Authority | Office of the Collector (Women and Child Development Department), Alirajpur |
| Title of Tender/RFP | Request for Proposal (RFP) for the Operation of One Stop Centre |
| Value of the Tender | Not explicitly stated as a total; funding is based on operational costs (approx. ₹60-70 Lakhs/year, subject to government guidelines). |
| Tender Fee | ₹1,000/- |
| EMD (Earnest Money Deposit) | ₹1,00,000/- |
| Last Date for Submission | 25/03/2026 |
| Time of Submission | 06:00 PM |
| Mode of Submission | Online via https://mptenders.gov.in |
| Download Tender/EOI | DOWNLOAD RFP Available for download from the issuing website: https://mptenders.gov.in |
1. Introduction
The Office of the Collector (Women and Child Development Department), Alirajpur, Madhya Pradesh, invites a Request for Proposal (RFP) from legally recognized, non-governmental social service organizations (NGOs) for the operation and management of a One Stop Centre (OSC) . This initiative, part of the Government of India’s Mission Shakti, aims to provide integrated support and assistance to women affected by violence. The RFP is published on the central public procurement portal, https://mptenders.gov.in.
2. Objective
The primary objective of this RFP is to select a capable and experienced Non-Profit Organization to manage the One Stop Centre. The centre is designed to serve as a single-window facility for women survivors of violence, offering a comprehensive range of services including police assistance, medical aid, legal counselling, psycho-social support, and temporary shelter. The goal is to ensure timely and effective support for victims in distress.
3. Important Key Dates
| Event | Date & Time |
|---|---|
| RFP Publication Date | 11/03/2026, from 06:00 PM |
| Start Date for Buying/Downloading Tender | 12/03/2026, from 10:00 AM |
| End Date for Buying/Downloading Tender | 25/03/2026, up to 06:00 PM |
| Last Date for Online Submission | 25/03/2026, up to 06:00 PM |
| Technical Proposal Opening Date | 27/03/2026, at 11:00 AM |
| Financial Bid Opening Date | To be intimated separately |
4. Tender Fee and Earnest Money Deposit (EMD)
- Tender Fee: A non-refundable fee of ₹1,000/- must be paid online through the https://mptenders.gov.in portal.
- EMD (Earnest Money Deposit): A sum of ₹1,00,000/- is to be submitted as EMD along with the proposal. This is a crucial requirement for proposal validity.
5. Scope of Work
The selected NGO will be responsible for the complete management and service delivery of the One Stop Centre. The key services to be provided include:
- Emergency Response & Rescue: Coordinating with 181 Women Helpline, 108 ambulance services, and local police to ensure timely rescue and transportation of survivors.
- Medical Assistance: Facilitating immediate medical examination and treatment at the nearest district hospital.
- Legal Aid & Counselling: Assisting in registering FIR, NCR, or DIR and providing access to legal counsel from the panel of the District Legal Services Authority.
- Psycho-Social Counselling: Providing professional counselling to help survivors build confidence and cope with trauma.
- Temporary Shelter: Offering safe temporary accommodation for survivors and their children (up to 5 days) within the OSC, along with basic necessities like food, clothing, and hygiene kits. Arranging for long-term shelter as needed.
6. Eligibility Criteria for NGO/Organization/Agency
To be considered for this NGO Tender, an organization must meet the following criteria:
- Legal Status: Must be a legally registered society/trust under the Firms and Societies Act, with a live registration.
- NGO Darpan Registration: Must have a live registration on the NITI Aayog’s NGO Darpan portal.
- Relevant Experience:
- Minimum 5 years of demonstrable experience working on gender issues, women survivors of violence, and sexual assault.
- Minimum 3 years of experience in implementing government or semi-government schemes related to women’s economic and social empowerment.
- Financial Stability: An average annual turnover of more than ₹30 lakhs from the last three financial years.
- Clean Track Record: The organization must not have been blacklisted or debarred by any government body in the last 3 years and should have no pending police or vigilance cases.
- Compliance: Must possess valid ESIC, EPF, GST registration, and a valid labour license.
- Local Presence: Preference will be given to organizations with an office in the respective district (Alirajpur), and the date of the office’s establishment must be prior to the issuance of this RFP.
7. Selection Criteria
The selection of the NGO will be a two-stage process:
- Technical Evaluation (Weightage: 100 Marks): Technical proposals will be evaluated by a district-level committee. A minimum of 70% marks (70 out of 100) is mandatory for qualification.
- Key Evaluation Points: Experience in OSCs (25 marks), Financial turnover (15 marks), Age of the organization (15 marks), Quality of concept note & presentation (15 marks), Staff experience (10 marks), and Office presence in the district (10 marks).
- Financial Bid (BOQ): Technically qualified bidders will have their financial bids opened. The financial bid should quote the monthly rates for the required human resources, including all applicable taxes (GST, etc.). The selection will be based on the combined technical score and the quoted price.
8. Empanelment Procedure
- NGOs that are selected after the evaluation process will be required to execute a formal contract (Memorandum of Understanding – MOU) with the District Program Officer, Women and Child Development Department, Alirajpur.
- The contract will be valid for an initial period of three (3) years.
- Upon successful performance, the contract may be extended for a further period of up to five (5) years by mutual consent.
9. Eligible Beneficiaries
The services of the One Stop Centre are exclusively for women, irrespective of age, who are survivors of any form of violence, including but not limited to:
- Physical and domestic violence
- Sexual assault and harassment
- Acid attacks
- Witch-hunting
- Trafficking
- Any other form of gender-based violence
10. Milestones and Focus Area
- Focus Area: Alirajpur district, Madhya Pradesh.
- Milestones: The primary milestone is the successful establishment of the One Stop Centre and commencement of 24/7 services as per the Ministry of Women and Child Development’s guidelines. Continuous monitoring and quarterly reporting to the district-level committee will be key performance indicators.
11. Duration of Project
The initial duration of the contract for operating the One Stop Centre will be three (3) years. The contract begins on the date the MOU is signed between the District Program Officer and the selected NGO.
12. Funding and Payment Conditions
- 100% Funding: The operational budget (excluding GST and other taxes) is provided by the Government of India.
- Recurring Expenditure: Funds for recurring costs (salaries, etc.) are released annually based on the receipt of funds from the Government of India.
- Payment Process: The NGO must submit a monthly bill by the 5th of each month. Payment will be made only after verification of the services delivered as per the agreed deliverables.
- Tax Liability: The selected NGO will bear all applicable taxes (GST, etc.) on the honorariums paid to the staff.
13. Mode of Submission and Address for Submission
- Mode of Submission: The entire proposal must be submitted online only.
- Portal: All documents, including the technical proposal and financial bid, must be uploaded on the central procurement portal: https://mptenders.gov.in.
- Address: There is no physical submission. All communications and the final submission are through the e-tendering portal.
14. Other Terms and Conditions
- Right to Reject: The District Program Officer reserves the right to reject any or all proposals without assigning any reason.
- Amendments: Any amendments or clarifications regarding the RFP will be uploaded on the https://mptenders.gov.in website only.
- NGO’s Responsibility: The NGO will be responsible for providing the required human resources as per the guidelines and ensuring they are compliant with ESIC and EPF regulations.
- Performance Termination: The contract can be terminated with one month’s notice if the NGO’s performance is unsatisfactory or if there is a breach of contract terms.
- Human Resource: The NGO is responsible for hiring staff (Centre Administrator, Case Worker, Counsellor, Office Assistant, Multi-purpose Staff, Security Guards) as per the specified qualifications and honorariums mentioned in the RFP document.
- New & Local Entities: This tender is primarily open to new and local organizations to encourage competition and transparency, specifically those who have worked with the department for less than three years or have not worked in this area before.
- Future Guidelines: The NGO will be bound by any future guidelines or directives issued by the Government of India or the State Government concerning the One Stop Centre scheme.
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