Selection of Implementing Agency for Conducting Training on-site Medical Records Assistant – Hands-on Training on IHIMS & ABDM Digital Health Tools (RPL) for 2,000 Healthcare Staff Across All 8 Districts of Tripura (Phase-I)
TENDER AT A GLANCE (UPDATED WITH CORRIGENDUM & PRE-BID)
Particulars
Details
State
Tripura
Issuing Authority
Directorate of Skill Development (DSD), Department of Industries and Commerce, Government of Tripura
Title of Tender/RFP
Selection of Implementing Agency for Conducting Training on-site Medical Records Assistant – Hands-on Training on IHIMS & ABDM Digital Health Tools (RPL) for 2,000 Healthcare Staff Across All 8 Districts of Tripura (Phase-I)
Tender Reference No.
No. F.5(173)/TSDM/2023/13180
e-Tender ID
2026_DOSD_77027_1
Date of Issue
18th September, 2026
Pre-Bid Meeting Date
21st September, 2026 at 4:00 PM (Online via Google Meet)
The Directorate of Skill Development (DSD), Government of Tripura, has issued a Request for Proposal (RFP) to engage a competent Implementing Agency for conducting on-site training for in-service healthcare staff. The training focuses on the “Medical Records Assistant” job role, specifically delivering hands-on training on the Integrated Health Information Management System (IHIMS) and ABDM Digital Health Tools. The project aims to train 2,000 healthcare staff across all 8 districts of Tripura under the Recognition of Prior Learning (RPL) mode.
This initiative is part of the state’s broader effort to ensure capacity building of sufficiently trained healthcare staff given the wide-spread adoption of IHIMS in Tripura. A pre-bid meeting was held on 21st September 2026, and the minutes were issued on 23rd September 2026. Subsequently, a corrigendum was issued on 25th September 2026 extending the bid submission deadline.
2. Objective
The primary objective of this RFP is to select a competent Implementing Agency with a proven track record in delivering outcome-based training in the healthcare/software-training sector, capable of training facility staff to independently and effectively use the IHIMS software in their day-to-day work. The selected agency will work in coordination with the Authority and the Health & Family Welfare Department, Government of Tripura.
The specific objectives include:
Assessing and recognizing existing skills of participants
Bridging gaps specific to digital health tools through hands-on practice
Ensuring competency is assessed and certified by the respective Sector Skill Council (SSC)
Creating a rich pool of proficient digital health users in the state
A pre-bid meeting was held on 21st September 2026 via Google Meet. The queries raised and the clarifications furnished by the competent authority are summarized below. These minutes form an integral part of the RFP document.
4.1 Turnover Requirement
Criterion
Query Raised
Clarification Furnished
Eligibility Criteria, Point No. 2 – Turnover
Requested to allow minimum average annual turnover of INR 2.5 Crore OR DPIIT/Startup India recognition certificate to meet the financial eligibility requirement.
Rejected. The bidder must comply with the eligibility criteria (INR 10 Crore) as stipulated in the RFP document.
4.2 Number of Users Trained
Criterion
Query Raised
Clarification Furnished
Eligibility Criteria, Point No. 5 – No. of Users Trained
Requested to allow prior experience of implementing/deploying software or digital health solution for at least 3,000 users across State Government, Central Government, or Private Sector organizations.
Rejected. No relaxation or additional provision shall be made to the criteria. However, a bidder who fulfils the eligibility criteria as specified in the bid document may submit additional supporting credentials, which shall be taken on record.
4.3 Experience in Digital Health Training
Criterion
Query Raised
Clarification Furnished
Eligibility Criteria, Point No. 3 – Experience in Digital Health Training
Requested to reduce the required experience from five (5) financial years to two and a half (2.5) financial years, demonstrated through relevant health-IT/digital health training projects supported by Work Orders/MoUs and Completion Certificates.
Rejected. The bidder must comply with the eligibility criteria as stipulated in the RFP document.
4.4 Certified Trainers
Criterion
Query Raised
Clarification Furnished
Certified Trainers
Requested to consider trainers certified by an independent training body as an additional acceptable option under this criterion.
Accepted with condition. Trainers certified by NSDC/concerned Sector Skill Council (SSC), or by any other Government-recognized/accredited independent training or certification body in the relevant trade/job role, may also be considered acceptable, subject to submission of valid documentary evidence.
4.5 EMD – Electronic Bank Guarantee (eBG)
Criterion
Query Raised
Clarification Furnished
EMD – Electronic Bank Guarantee (eBG)
The e-Procurement portal indicates that the EMD is required to be submitted in the form of an Electronic Bank Guarantee (eBG). Requested to permit submission of a physical Bank Guarantee (BG) as an alternative, which may be uploaded on the portal along with the bid documents and submitted in original as required.
Rejected. The EMD shall be submitted in the form of an Electronic Bank Guarantee (eBG) only, through the e-Procurement portal, as stipulated in the RFP document. No other mode of submission shall be accepted.
4.6 EMD – Beneficiary Details
Criterion
Query Raised
Clarification Furnished
EMD – Beneficiary Details
In the eBG Payment Instructions available on the e-Procurement portal, the Beneficiary Name is mentioned as “Public Works Department R and B Government of Tripura.” Requested to confirm whether this is the correct beneficiary name to be used for issuance of the EMD/eBG.
Confirmed. The Beneficiary Name mentioned on the e-Procurement portal is correct. The EMD is payable in favour of Public Works Department (R&B), Government of Tripura, and the eBG shall be issued accordingly.
4.7 Certified Trainers – Section III-B, Clause 2
Criterion
Query Raised
Clarification Furnished
Certified Trainers – Section III-B, Clause 2
Requested to include trainers certified by an independent training body as an additional option under this criterion.
Accepted with condition. Trainers certified by NSDC/concerned Sector Skill Council (SSC), or by any other Government-recognized/accredited independent training or certification body in the relevant trade/job role, may also be considered acceptable, subject to submission of valid documentary evidence.
4.8 Experience in Digital Health Training (General Healthcare Training)
Criterion
Query Raised
Clarification Furnished
Eligibility Criterion 3 – Experience in Digital Health Training (minimum five (5) financial years)
Inquired whether experience in conducting training programmes for General Duty Assistant (GDA), Emergency Medical Technician (EMT), and Hospital Front Desk Coordinator will be considered eligible towards meeting the requirement of minimum five (5) financial years of experience in Digital Health Training.
Rejected. The experience cited pertains to general healthcare skill training and does not constitute experience in Digital Health Training. Only experience in conducting digital health / health-IT training for the minimum period specified shall be considered. The bidder is required to comply with Eligibility Criterion 3 as stipulated in the RFP document and submit the relevant supporting documents accordingly.
4.9 Key Takeaways from Pre-Bid Meeting
No relaxation in turnover, experience, or user-trained criteria.
EMD must be submitted as eBG only through the portal.
EMD beneficiary name: Public Works Department (R&B), Government of Tripura.
Trainers certified by NSDC/SSC or Government-recognized/accredited bodies are acceptable, subject to documentary evidence.
General healthcare training (GDA, EMT, etc.) does not count as Digital Health Training experience.
5. Corrigendum: Extension of Last Date
Particulars
Existing Date & Time
Revised Date & Time
Last Date & Time for Submission of Bids
25-Sep-2026, 05:00 PM
03-Oct-2026, 5:00 PM
Date & Time of Opening of Bids
25-Sep-2026, 05:30 PM
03-Oct-2026, 5:30 PM
Note: All other terms and conditions of the e-Tender/RFP shall remain unchanged. This Corrigendum shall be treated as an integral part of the original e-Tender/RFP document.
6. EMD and Tender Fees (UPDATED)
Particulars
Amount
Tender Fee (Non-refundable)
INR 1,500/- (Rupees One Thousand Five Hundred Only)
Earnest Money Deposit (EMD)
INR 1,20,080/- (Rupees One Lakh Twenty Thousand Eighty Only)
Mode of Payment (Updated)
Electronic Bank Guarantee (eBG) only through the Online Payment Facility on the Portal
EMD Beneficiary Name
Public Works Department (R&B), Government of Tripura
Important Conditions:
EMD shall be refunded to all bidders after the Award of Contract (AoC) is completed, on receipt of Performance Bank Guarantee from the selected bidder.
No interest will be paid on EMD submitted.
EMD may be forfeited if the bidder makes false declarations or claims.
EMD may be forfeited and bid cancelled if the selected bidder does not start work as stipulated after being awarded the contract.
Physical Bank Guarantee will NOT be accepted.
7. Scope of Work
The selected Implementing Agency shall be responsible for the following:
7.1 Participant Identification
Coordinate with health facility administrators to nominate in-service facility staff across all districts of Tripura.
Submit batch-wise final list of participants to the Authority for approval prior to commencement of training.
7.2 Training Design
Conduct training needs assessment and curriculum design contextualized to Tripura’s current IHIMS/ABDM implementation status.
Develop track-wise training material (facilitator guides, participant handbooks, job aids) in English and Bengali (with Kokborok where required), with local context and examples.
7.3 Training Delivery
Conduct on-site, hands-on training in RPL mode based on the Model Curriculum.
Prepare and attach a detailed track-wise, day-wise, and hour-wise session plan for the 5-day RPL training.
Cover skill-gap mapping, hands-on bridge training on IHIMS/ABDM and other digital health tools, revision, and final assessment.
7.4 Hands-on / Practical Training
Conduct hands-on, practical training sessions on Digital Health Tools.
Introduce staff to AI usage within Digital Health Tools.
Special focus on mastering day-to-day use of IHIMS software.
7.5 Assessment & Certification
Assessment shall be conducted by the respective Sector Skill Council (SSC) / related Department/Agency selected by DSD.
The Implementing Agency shall not assess its own trainees.
Minimum attendance threshold: 80%.
Facilitate assessment by sharing batch and attendance data with assessing agency.
Ensure availability of trainees, venue, and devices on assessment day.
Obtain formal feedback from participants to evaluate training effectiveness.
7.6 Reporting & Compliance
Submit training progress reports, attendance records, and completion/certification reports at agreed intervals.
Comply with GST and other applicable statutory requirements.
All training materials and branding shall carry Government of Tripura branding as approved.
8. Eligibility of Training Partners (UPDATED WITH CLARIFICATIONS)
Interested Implementing Agencies must meet all of the following minimum eligibility conditions:
Sr. No
Criterion
Documentary Proof Required
1
Legal Status: Must be a legally registered entity with valid registration certificates under applicable laws.
Copies of incorporation/registration documents.
2
Turnover Requirement: Minimum average annual turnover of INR 10 Crore during the last three financial years (FY 2023-24, 2024-25, 2025-26). No relaxation.
CA Certificate along with Balance Sheets for FY 2023-24, 2024-25, 2025-26.
3
Experience in Digital Health Training: Minimum 5 financial years of continuous and active experience in health-IT or digital health training delivery. General healthcare training (GDA, EMT) does NOT count.
Work Orders/MoUs along with Completion Certificates.
4
Prior Software/Digital Health Training Experience in Central/State Government: Demonstrated prior experience delivering training on software systems used in Central/State Government healthcare sector.
Work Orders/MoUs along with Completion Certificates.
5
No. of Users Trained: Successfully trained a minimum of 3,000 users/personnel for Digital Health Platform in a State or Central Government. No relaxation.
Training Infrastructure: A main Training center should preferably be in Tripura (West district preferred). Ownership or lease documentation with geo-tag photographs.
Ownership/Lease documents + Geo-tag photos.
8
Certified Trainers (UPDATED): Trainers must hold valid trainer certificate in healthcare/digital health issued or recognized by reputed healthcare body (HSSC, NHA, MoHFW, State Health Dept/NHM, NIHFW, AIIMS, Government Medical College, or NABH-accredited hospital) OR certified by NSDC/SSC or any other Government-recognized/accredited independent training or certification body in the relevant trade/job role OR documented experience of conducting IHIMS/ABDM training.
Copy of certificate or experience proof of each trainer.
9
Course Curriculum and Training Session Plan: Must provide course curriculum and detailed session plan for full training duration (5 days per batch, RPL mode).
Attached with technical proposal.
9. Selection Criteria (Technical Evaluation)
Proposals will be evaluated on a point-based system with the following key parameters. Minimum technical score required: 70 out of 100.
Experience in Digital Health Training at Hospitals/Facilities: Up to 50 – 3; 51-100 – 6; >100 – 10
10
3
Number of Technical Resources in Digital Health: Up to 20 – 5; 21-50 – 8; >50 – 10
10
4
Experience in Local Implementation in Tripura: Prior experience – 10; No experience – 0
10
5
No. of Health Workers Trained in Digital Health Platforms: 3,000-10,000 – 5; >10,000-20,000 – 10; >20,000 – 20
20
6
Trainer Deployment and Capacity: (a) Details of certified trainers – 15 Marks (proportional); (b) Trainer-to-trainee ratio: 1:25 or better – 15; 1:26-1:30 – 10; 1:31-1:35 – 5; worse than 1:35 – 0
30
7
NSDC Certificate: Valid NSDC certificate (NSDC-affiliated Training Partner) – 5; Not submitted – 0
5
8
Project Application Form (PAF) Submission (Annexure I): Complete in all respects – 5; Incomplete – 2
5
Total
100
Submission Requirements
Covering Letter (Annexure III)
Project Application Form (Annexure I)
Self-Declaration of Compliance with Eligibility Criteria (Annexure II)
Non-Blacklisting Affidavit (Annexure IV)
Proposed Training Plan & Curriculum
Proposed 5-Day Session Plan (track-wise, day-wise, hour-wise)
Trainer CVs and Certificates
Statutory/legal compliance documents
10. Empanelment Procedure
This is a single-stage, technical-only bid. No financial bid is required. The cost norms are fixed by the Directorate of Skill Development and are non-negotiable.
Procedure:
Bids will be opened online by designated Bid Openers.
Bid Evaluation Committee will verify all documents.
Clarifications may be sought from bidders if required.
Bids will be evaluated against specified criteria.
Qualified bidders (score ≥ 70) will be identified.
Results will be uploaded on the e-procurement portal.
The Director of Skill Development will award the contract to the bidder found Technically Qualified as final by the State Project Approval Committee.
The bid accepting authority reserves the right to accept or reject any bid without assigning reasons.
Notification of Award: The successful bidder will be notified by publishing the Award of Contract on the Tripura Tenders portal and may also be sent through registered letter.
(i) Must be currently in service in the public health system of Tripura (regular, contractual, or NHM); (ii) Nominated by the Health & Family Welfare Department
Age Limit
No age limit
Residence/Category Preference
No residence or category preference applies (as participants are existing employees)
12. Total Target to be Trained
Particulars
Details
Total Target
2,000 healthcare staff
Coverage
All 8 districts of Tripura
Phase
Phase-I
13. Job Roles or Course or Focus Area
Particulars
Details
Name of the Job Role
Medical Records Assistant – Hands-on Training on IHIMS & ABDM Digital Health Tools (RPL)
Sector
Healthcare
QP Nos
HSS/Q5501
Focus Area
IHIMS software, ABDM Digital Health Tools, AI usage in Digital Health
Mode
In-person (classroom + hands-on)
Training Locations
All 8 districts of Tripura (district-wise phased delivery)
14. Duration
Particulars
Details
Training Duration
5 Days per batch (RPL mode) – 30 Hours
Contract Period
2 Months (60 days from date of signing agreement)
Batch Size
As proposed by bidder (subject to trainer-to-trainee ratio evaluation)
15. Funding and Payment Conditions
Particulars
Amount
Training Cost
INR 2,502 per participant (as per PMKVY 4.0 norms)
Refreshment Cost
INR 100 per candidate per day for 5 days (i.e., INR 500 per candidate)
Assessment Cost
INR 600 per candidate (borne by DSD, paid directly to assessing agency – NOT payable to Implementing Agency)
The Implementing Agency shall bear costs associated with:
Trainer fees
Training material preparation
Incidental expenses (travel, lodging, local conveyance for its own team)
No payment shall be made for any batch that does not meet the minimum completion/attendance threshold (80%).
Payment Tranches
S. No.
Milestone
% of Payment
1
Creation of login credentials for all candidates
20%
2
Initiation of the training
10%
3
Completion of training, assessment & certification — First 500 people
10%
4
Completion of training, assessment & certification — Next 500 people
20%
5
Completion of training, assessment & certification — Next 500 people
10%
6
Completion of training, assessment & certification — Final 500 people
20%
Total
100%
Tentative Timeline for Completion
S. No.
Activity
Timeline
1
Creation of login credentials for all candidates
Within 7 days of AOC
2
Initiation of training (after batch approval)
Within 10 days of AOC
3
Completion of training, assessment & certification — first 500
Within 25 days of AOC
4
Completion of training, assessment & certification — next 500
Within 35 days of AOC
5
Completion of training, assessment & certification — next 500
Within 45 days of AOC
6
Completion of training, assessment & certification — final 500
Valid Class 3 DSC from CCA enlisted certifying authorities
EMD Mode
Electronic Bank Guarantee (eBG) only
Address for Communication
Director, Directorate of Skill Development, Department of Industries and Commerce, ITI Road, Indranagar, Agartala, 799006, Tripura (West Tripura) Phone: 0381-2355518 Email: skilltripura@gmail.com
17. Other Terms and Conditions
17.1 General Terms
Bidders must have valid Class 3 Digital Signature Certificate (DSC).
Bidders must enroll on the e-procurement portal and obtain User ID and Password.
Bidders are allowed to bid 24×7 until bid closing, with option for Re-Submission (only latest submitted bid considered).
The e-Procurement website will not allow bidding after the scheduled date and time.
All documents must be submitted online only. Physical submission will be rejected.
17.2 Corrupt or Fraudulent Practices
Corrupt practices: Offering, giving, receiving, or soliciting anything of value to influence action of a Government official.
Fraudulent practice: Misrepresentation of facts to influence procurement process or contract execution.
Consequences: Rejection of proposal, blacklisting/debarment of firm, forfeiture of EMD.
17.3 Termination
DSD may terminate the agreement at any time by written notice in the following cases:
Termination by Default: Failing to perform obligations under the contract.
Quality Issues: If quality is not up to specification or non-adherence to time schedule.
Termination for Convenience: In whole or in part, at any time.
Termination for Insolvency: If the agency becomes bankrupt or insolvent.
No consequential damages shall be payable to the agency in the event of such termination.
17.4 Legal Jurisdiction
All legal disputes between the parties shall be subject to the jurisdiction of Courts situated in Agartala only.
17.5 Bid Evaluation
All statements, documents, certificates submitted will be verified by the Bid Evaluation Committee.
Clarifications may be obtained from bidders.
Bids will be evaluated against specified parameters.
Results can be seen on the e-procurement portal.
Bid Inviting Authority may cancel the bid at any stage without prior notice.
17.6 Award Criteria
The Director of Skill Development will award or recommend to the competent bid accepting authority.
The contract will be awarded to the bidder found Technically Qualified as final by the State Project Approval Committee.
The bid accepting authority reserves the right to accept or reject any bid without incurring any liability.
17.7 Signing of Bid
Individual: Digitally signed by him/her with full name and address.
Firm: Digitally signed by a member of the firm with co-partnership name, own name, and name/address of each member.
Corporation: Digitally signed by a duly authorized officer with satisfactory evidence of authorization.
17.8 Training Specifications
Subject: Medical Records Assistant – Hands-on Training on IHIMS & ABDM Digital Health Tools (RPL)
Total Target: 2,000 trainees
Duration: 5 Days per batch in RPL mode
Mode: In-person (classroom + hands-on)
Training Locations: All 8 districts of Tripura (district-wise phased delivery)
17.9 Batch Approval & Registration
Batch-wise trainee details must be submitted to the Authority for approval prior to commencement.
Batches can commence only after formal approval by the Authority.
17.10 Training Centre Infrastructure
Training centres/venues must be equipped with internet connectivity, attendance tracking, and basic amenities.
Attendance records for each participant must be submitted to the Authority.
17.11 Training Content & Delivery
Detailed session plan must be shared with the Authority prior to training.
Training materials (handbooks, user manuals – role-based) in hard and/or soft copy.
17.12 Branding & Publicity
Training centres and materials must carry Government of Tripura branding as approved.
Documentation of training sessions (photographs, attendance) must be submitted for verification.
17.13 Monitoring & Supervision
Monitoring visits will be conducted by the Authority and DSD/DHS officials.
Findings from monitoring shall be considered during invoice approval and payment processing.
Unethical or noncompliant behaviour may lead to immediate cancellation of the work order.
17.14 Assessment & Certification
Assessment shall be conducted by the respective SSC / related agency selected by DSD.
Minimum attendance threshold: 80%.
The Implementing Agency shall facilitate the assessment and shall NOT assess its own trainees.
Assessment cost: INR 600 per candidate (borne by DSD, paid directly to assessing agency).
17.15 Reporting Obligations
Weekly progress reports, attendance records, and completion reports shall be submitted.
Any interim delay in training delivery or documentation must be notified in writing to the Authority with reasons and revised timeline prior to proceeding.
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