The Bihar Skill Development Mission (BSDM) aims to deploy AI-Enabled Digital Kiosks across the state to improve last-mile delivery of skill development, employment, and government scheme information, especially in rural and underserved areas. These kiosks will bridge the digital divide and provide multilingual, AI-assisted access to citizens.
2. Key Objectives
Design, supply, install, operate, and maintain 40 AI-enabled kiosks.
Provide assisted access to skill programmes, job placements, career guidance, and government schemes.
Integrate with BSDM’s existing IT systems for real-time data exchange.
Enable registration, grievance submission, feedback, and digital content access.
Ensure high uptime (98% minimum) and SLA compliance.
Handover all assets (hardware, software, data, IP) to BSDM after contract period.
3. Scope of Work (Summarized)
Component
Details
CAPEX (One-time)
Supply, develop, deploy, install, integrate, test, and commission 40 AI-enabled kiosks (2 at HQ, 38 across 38 districts). Includes hardware, software, AI modules, CMS, dashboards.
OPEX (Recurring)
Operation & maintenance for 3 years (extendable by 1 year). Includes manpower (2 Project Managers), connectivity, preventive/corrective maintenance, helpdesk, monitoring, reporting, SLA compliance.
4. Technical Specifications (Highlights)
Component
Minimum Requirement
Enclosure
SS304/SS220, vandal-resistant, lockable
Display
21.5″-27″ FHD, tempered glass
Processor
Intel Core i5 (12th Gen+) or AMD Ryzen 5 (5000+)
RAM
16 GB DDR4/DDR5
Storage
1 TB SSD
OS
Windows 11 IoT Enterprise
Connectivity
Gigabit Ethernet, Wi-Fi 6, Bluetooth 5.0
Authentication
QR/Barcode scanner (optional IRIS/fingerprint)
Printer
A4 colour multifunction
UPS
600-1000 VA, 10-15 min backup
AI Features
Virtual human assistant, chatbot, multilingual UI (Hindi/English)
5. Eligibility Criteria (Pre-Qualification)
Requirement
Details
Registration
Proprietorship/Partnership/LLP/Company/Trust/Society registered before 01.04.2021
3 projects in AI-kiosk/IT infrastructure/digital service delivery for Govt/PSU/Bank; at least 1 project must be AI-enabled kiosk of value ≥ ₹25 Lakh (FY 2021-22 onwards)
ISO Certification
ISO 9001:2015 and ISO/IEC 42001 (AI Management System)
1/12th of total OPEX per quarter, subject to SLA compliance
9. Penalty Provisions (Highlights)
Non-compliance
Penalty
Delay in CAPEX milestones (6-30 days)
1% to 10% of CAPEX instalment
Uptime <98% per kiosk/month
2% of quarterly OPEX
Downtime >72 continuous hours
Additional 1% per week (max 10% of quarterly OPEX)
Non-deployment of Project Managers
Up to 5% of quarterly OPEX
Delayed/incomplete reporting
Up to 5% of quarterly OPEX
10. Manpower Requirement
2 Project Managers (full-time) at BSDM HQ for entire contract period.
Qualification: B.Tech/B.E. (MBA preferred) + 5 years relevant experience.
BSDM not liable for any manpower costs; all expenses borne by agency.
11. Performance Security
10% of Total Contract Value as Performance Bank Guarantee.
Valid for 3 years + 2 months; extendable with contract.
Forfeitable on breach of SLA, delay, termination, etc.
12. Contract Period
3 years (initial) + 1 year extension at BSDM’s discretion.
Handover of all assets, source code, data, licenses to BSDM at end.
13. Important Dates
Activity
Date/Time
RFP Download Start
05.05.2026
Pre-bid Queries by email
10.05.2026, up to 15:00 Hrs
Pre-bid Meeting (Physical)
14.05.2026, 15:00 Hrs at BSDM Patna
Bid Submission Last Date
03.06.2026, 15:00 Hrs
Technical Bid Opening
On or after 05.06.2026, 16:00 Hrs
Financial Bid Opening
Communicated later via email
14. Governing Laws & Jurisdiction
Bihar Financial Rules, 2005 (amended up to 2024)
State Purchase Preference Policy (2024)
IT Act, 2000 for e-procurement
Jurisdiction: Patna High Court only
15. Key Notes for Bidders
Joint Ventures/Consortium not permitted.
Proposal validity: 180 days.
EMD forfeited if bid withdrawn after opening or if selected bidder fails to sign contract.
No offline submission; only online via e-Procurement portal.
Conditional bids outright rejected.
All IP, data, software, hardware ownership vests with BSDM.
GST to be quoted separately; not included in financial bid.
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